MIGRATION NOTE

11/24/2009

Announcement to Everyone:

This is to inform you all that effective December 15, Road to Recovery will be relocated to my other site at ChristianReflections.org. Please update your bookmarks and links accordingly. Thank you.

Jojo Agot


Doing Ministry on Foot

11/24/2009

They came in droves this morning. A group of people representing a certain religious organization roamed around the neighborhood to distribute pamphlets and invitations for a big religious gathering this December. Unashamed, undaunted by the weird reactions of the onlookers, these people politely knocked on doors to issue out their invitations. You can’t help but be very nice to them because they are extremely polite and friendly.

There’s just this little thing though. From my previous interaction with some of them, I know that they don’t use the Christian Bible. They have an entirely different set of teachings about God that they created their own translation of the Scriptures and called Jesus Christ “a god.” I like these people but I don’t quite agree with what they believe.

Still, there’s something admirable about the way they did their campaign. Going around a strange neighborhood on foot isn’t exactly the coolest thing to do these days, especially if you’re middle age or in your sixties. When I saw them, I was struck with one question: When was the last time I saw a group of evangelical Christians doing evangelism on foot? Ten years, fifteen years ago?

With everything going high tech these days, people rely more on text messaging and other electronic form of communication than doing actual home visits. Most of the time when people from church want to see each other, they arrange to meet outside of homes. Very few seem to be interested in doing physical legwork anymore.

I don’t know if this is to our advantage as a church or not. On one hand, it’s all about taking advantage of technology and staying relevant with the times. On the other hand, we’re slowly forgetting the art of developing intimate, familial relationships. I’m guessing this is one of the reasons why people don’t go to church by families anymore.

I’m reminded of Isaiah 52: 7.

How beautiful on the mountains
are the feet of those who bring good news,
who proclaim peace,
who bring good tidings,
who proclaim salvation,
who say to Zion,
“Your God reigns!”

How are we gonna “translate” this Scripture now?


Customer Service, Anyone?

11/21/2009

Allow me to just whine a little today.

My blog has almost been dying for the past few weeks, “thanks” to the intermittent internet connection from my local ISP. I have tried everything to get them to either give me my installation refund or fix my problem but their customer service hasn’t been very helpful. They’re just not the kind of tech support that are customer oriented (I do realize this is an oxymoron!). I even had a case when the woman who answered my call just stopped talking to me when I told her my name. Maybe she knew I called to complain again.

This afternoon, I was contacted by Paypal to participate on a survey they conducted to assess if they’re doing an excellent job serving their customers. I was only too glad to join the survey because in my experience, Paypal has been very quick to help me whenever I ask them about anything. The first time I emailed them for support, the answer came in less than twelve hours, giving me detailed explanations about my question. When I got my reply, it felt like they can be trusted with my transactions.

The difference between the two companies lies on the way they handle customers and their willingness to communicate. Communication builds trust. It gives us the impression that they are serious about their business, that they are credible, dependable and safe to do business with. Whereas Paypal was willing to know how their representatives were actually treating their customers by asking about their support experience, my ISP did not even bother to reply to my emails. I find this to be totally ludicrous. Why would people bother to be in a business when they’re not willing to talk to customers with valid concerns?

I have no idea. But I guess that’s what made Paypal great in the first place. They know how to listen. As for my “dear” internet service provider, let’s just say I’m tired of whining. I just want to talk to their elusive manager and get my money back. Soon!

Re-posted from my other blog at Everything Digital